ON YOUR MIND
Simple questions.
Clear answers.
Can I place an order through EVRENÉ?
This website is a showcase designed to introduce our collection. We do not take orders or payments here. Once our Etsy and Trendyol stores open, you will be able to visit the relevant store from each product page.
Are the Etsy and Trendyol stores open?
Our store links are not live yet. Once the stores open, the links will appear on the Our Stores page and in the details of the relevant products.
Where can I find product dimensions?
Exact dimensions, wood species, finish and package contents will be specified in the relevant store listing. The apparent scale and decorative accessories in photographs do not, on their own, define what is included in an order.
Will the wood color match the photographs?
Natural wood can vary in grain and tone. Lighting, screens and finishes also affect how colors appear. Review the current images and options for your chosen product in its store listing.
How are the shelves and towel racks installed?
Installation depends on the product model and wall type. Do not place any load on the product until you have confirmed the correct fixings, load capacity and installation instructions. Have a professional check the wall's suitability and the location of concealed pipes and wiring.
Can I use the wooden pieces in a bathroom?
Use pieces from the bathroom collection according to their specific care instructions. Avoid prolonged direct contact with water, dry off moisture and keep the room ventilated. Before purchasing, check that the finish is suitable for the area where you plan to use the product.
How should I clean the products?
Clean gently with a soft cloth and leave the surface dry. Do not soak the wood, put it in a dishwasher or place hot objects directly on it. Always follow the product's specific care instructions first.
Are personalization and custom sizes available?
These options depend on the choices offered in the model's store listing. Once the stores open, you can check the relevant product listing for personalization or size options.
Where can I find shipping and returns information?
Order, delivery and return terms will be provided in the relevant listing on the Etsy or Trendyol store where you make your purchase. Check the current timeframes and terms on that platform before paying.